FAQ / Ordering Information, Postage Costs & Accepted Methods of Payment

 

 

 

In writing...

Kenneth Held
5 Soundview Drive
Eastchester, NY 10709

 

 

RESPONSE TIME:

Inquiries will be answered within 24 to 48 hours. If you are not receiving an answer from me, please check your junk mail folder as it may have been filtered or check that your account has enough storage space to accept new e-mails.

 

ITEM AVAILABILITY:

Please be advised that all items that are listed on this site are in stock and are readily available for shipping. There is no "pre-order" section in which a deposit is required for an item to be received prior to its release date.

 

SOLD OUT ITEMS:

If an item in which you have ordered and paid for is sold out, a refund will be made. Credit slips are not issued so please keep this in mind.

 

RETURN POLICY:

All sales are final. Orders can only be cancelled if not shipped.

 

PAYMENTS:

PayPal and Certified Bank Checks in U.S. funds.

 

POSTER ORDERS:

All poster orders regardless of their size shall be placed independently as a separate order and are combined with other posters from that of your regular order since they are already received rolled up and are mailed out to you separately in a standard heavy duty mailing tube designed specifically for posters.

 

NOTE:

If you make a mistake and combine the two orders, you will be asked to pay for the extra postage that is necessary to send the poster (or posters) out to you or you may simply cancel the order for the poster or posters for this costs more money to send.

 

ABBREVIATIONS AND DESCRIPTIONS:

Click here to view the section as to how those items that we sell to you are abbreviated and described.

 

HOW WE GRADE OUR ITEMS:

Below is a table of how our products are graded. I am accurate in this area and do not claim that an item is in Near Mint condition if it is in Very Good condition.

 

 

Grading Terms

Grading (Cover/Disc)

Cover

Disc

Sealed

Factory Sealed, New and Unopened

Factory Sealed, New and Unplayed

Near Mint (NM)

Like New With Little Edge Wear or Surface Handling

Like New With Little Surface Wear or Surface Handling

Excellent (EX)

Slight Dings, Ring Wear, Corner and/or Edge Wear, Scuff Marks

Some Surface Marks, Light Scratches, Loss of Surface Shine and/or Luster

Very Good Plus (Very Good+)

As Above With Seam Splits Plus Heavy Corner and/or Edge Wear

Heavier Than Above With Label/Surface Discoloration and/or Spindle Wear

Very Good (Very Good)

Corner Bends, Heavy Edge and Corner Wear, Seam Splits, Etc.

Polish Marks, Many Scratches With Skips and Jumps Being Visually Evident

 

 

TRADING POLICY:

We do not engage in any type of trading whatsoever regardless of how rare your item may be.

 

DISCOUNTS:

We do not give discounts on our products or on shipping costs.

 

HOW AND WHEN OUR ITEMS ARE DISPATCHED:

All items ordered will be sent via USPS Priority Mail with Signature Conformation (for Domestic Mail) and Express Mail International for all others and are mailed out in brand new sturdy mailer type envelopes for LP's and 7" singles and bubble-mailer envelopes for CD's and audio cassette tapes respectively with extra protective cardboard mailer inners and bubble wrap for protection.

 

Parcels are mailed out when payment clears which takes about 3 to 4 business days excluding Saturdays, Sundays and Holidays.

 
An email confirmation will be sent with your USPS tracking number to the email address you provided. The standard shipping time with USPS Priority Mail (with Signature Confirmation) is about 2 to 3 Business Days for U.S. residents and 3 to 5 Business Days for non-U.S. residents. All USPS Express Mail International shipments are automatically insured up to $100.00 in parcel value.

 

SHIPPING POLICY:

We do not ship to Alaska, Hawaii or Puerto Rico.

 

TRANSIT TIMES:

Transit times are provided by USPS and are to be used only as a guideline and exclude weekends and holidays and may vary with package origin and their destination during peak periods.

 

 

 

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