FAQ/Ordering Information, Postage Costs & Accepted Methods of Payment
Kenneth
Held
RESPONSE TIME: All inquiries will be answered within 72 hours or sooner. If you are not receiving an answer from me, please check in your junk mail folder as it may have been filtered or you should check that your account has enough storage space to accept new e-mails.
ITEM AVAILABILITY: Please be advised that all items that are listed on this site are in stock and are readily available for shipping. There is no "pre-order" section in which a deposit is required up front for an item to be received prior to its release date from the manufacturer.
SOLD OUT ITEMS: If an item in which you have ordered and paid for is sold out, a refund will be made and will show up on your method of payment. Credit slips are not issued so please keep this in mind.
RETURN POLICY: All sales are final. I can only cancel an order if it has not been shipped. Orders are usually processed within 12-24 hours so if you need to cancel an order, please act quickly.
PAYMENTS: Money Orders and PayPal only.
POSTER ORDERS: All poster orders regardless of their size shall be placed independently (i.e. as a separate order and combined with other posters) from that of your regular order since they are already received rolled up and are mailed out to you separately in a standard heavy duty mailing tube designed specifically for posters.
NOTE: If you make a mistake and combine the two orders, you will be asked to pay for the extra postage that is necessary to send the poster (or posters) out to you or you may simply cancel the order for the poster or posters for this costs more money to send.
ABBREVIATIONS AND DESCRIPTIONS: Click here to view the section as to how those items that we sell to you are abbreviated and described.
HOW WE GRADE OUR ITEMS: Below is a table of how our products are graded. I am accurate in this area and do not claim that an item is in Near Mint condition if it is in Very Good condition.
TRADING POLICY: We do not engage in any type of trading whatsoever regardless of how rare your item may be.
DISCOUNTS: We do not give discounts on our products or on shipping costs.
SHIPPING AND HANDLING: Domestic Media Mail (Small Package with Signature Confirmation) is $4.73 for the first item, $1.50 each additional. Domestic Media Mail (Large Package with Signature Confirmation ) is $5.12 for the first item, $1.50 each additional.Domestic Priority Mail (Small Package with Signature Confirmation) is $5.65 for the first item, $1.50 each additional. Domestic Priority Mail (Large Package with Signature Confirmation) is $11.05 for the first item, $1.50 each additional.First-Class Mail International (Small Package Registered) is $18.82 for the first item, $2.00 each additional. First-Class Mail International (Large Package Registered) is $23.98 for the first item, $2.00 each additional.Priority Mail International (Small Package) is $26.50 for the first item, $3.00 each additional. Priority Mail International (Large Package) is $29.75 for the first item, $3.00 each additional.
Insurance can be purchased for an additional fee towards each of the above-referenced shipping options with the exception of First-Class Mail International. Please let me know the total amount of your order and I will send you the appropriate invoice with the total amount due.
HOW AND WHEN OUR ITEMS ARE DISPATCHED: All items ordered will be sent via the United States Postal Service and are mailed out in brand new sturdy mailer type envelopes for LP's and 7" singles and bubble-mailer envelopes for CD's and audio cassette tapes respectively with extra protective cardboard mailer inners and bubble wrap for protection.
Parcels are mailed out on the first and third Saturday of the month so please get your orders in on a timely fashion so that they can be processed for it is the policy to wait at least 3 to 4 business days (excluding Saturdays, Sundays and Holidays) prior to your parcel being mailed out. The reason being for this, is because I have to wait until your payment clears the system. Hence, you will be receiving an e-mail from me after placing your order which will tell you as to when (i.e. the specific date) your parcel will be mailed out and when you should expect it to arrive.
FOREIGN SHIPPING POLICY: Please state whether or not you would like to have your parcel insured prior to having it being mailed out. If you decide not to have your parcel insured, I will not be held responsible for any losses and/or damage to your parcel once it leaves my end. In addition, unless specified otherwise when placing your order, all parcels shall be declared at their full purchase value price when shipped and the buyer shall be held responsible to pay for all customs fees when the parcel or parcels are received on their end in their country. Hence, if you refuse or decide not to pay the customs fee(s) on your end of the table, your parcel (or parcels) will simply become abandoned and no refund will be given back to you.
ESTIMATED SHIPPING AND HANDLING TIMES: United States Postal Service Domestic Media Mail is 2 to 9 Business Days United States Postal Service Domestic Priority Mail is 2 to 3 Business Days United States Postal Service First-Class Mail International Varies by Destination United States Postal Service Priority Mail International is 6 to 10 Business Days
TRANSIT TIMES: I shall not be held responsible whatsoever for service transit time. Transit times are provided by the USPS and are to be used only as a guideline and exclude weekends and holidays and may vary with package origin and their destination during peak periods.
CUSTOMS: Customs vary by Country so the amount of time may vary before you receive your parcel in the mail so please be patient.
© 2010 Total Eclipse, LLC. All rights reserved. |
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